Last updated: November 16, 2025

 

By making an appointment you acknowledge that you understand and agree to these terms and conditions.

Glow beauty By Saskia reserves the right to cancel, delay, shorten or change treatments where reasonably necessary as a result of the details below.

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Booking appointments

To avoid disappointment, we ask that you book your treatments as soon as possible,  especially during the busy times in the year. Appointments can be made by calling, texting (whatsapp) or emailing us.  You can also contact us via Facebook and Instagram. Only after sending us all the required details (name, telephone number, treatment,... the booking will be confirmed. Please check your appointment details and let us know as soon as possible if anything is incorrect.

If you cannot make your appointment for any reason, please inform us straight away.  This enables us to allocate your appointment time to someone else.

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Arrival time

Please arrive on-time for your appointment.  If you arrive early please be prepared to wait until your booked appointment time.

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Late arrivals

If you are running late for any reason, please let us know as soon as possible. We will always do our best to accommodate late arrivals within 10 minutes of your appointment time by performing the most complete treatment possible in the time remaining at the full price. In the case of some treatments however late arrival may mean that we unable to honour your booking.

Unfortunately, arriving 10 minutes after the scheduled time of your appointment will result in your treatment being cancelled and full charges being made.  No more appointment will be booked until paid.

We recommend that you plan ahead for your visit to Glow Beauty By Saskia and are happy to answer questions about how to get to us. There is ample free, off street parking outside the salon.

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Cancellations and No Shows

To avoid a cancellation fee, we ask you to please notify us of any appointment changes at least 24 hours in advance. Cancellations that are made within 24 hours of the scheduled appointment will be charged 50% of the service fee.

No-shows will be charged the full service fee. No other bookings will be made until the full service is paid.

We understand that emergencies happen, that is why we kindly ask you to please contact us as soon as possible to discuss any exceptions.

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Refund policy for products

We cannot give refunds on any products sold, due to health and safety and hygiene reasons. If there is a fault with a product we can send it back to the manufacturer for review.

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Refund policy for services

Our treatments are carried out by a qualified therapist. If you are unsatisfied with a treatment you have received, please bring it to our attention. We do not give refunds on any treatments however we will look into your concerns immediately and try to resolve the matter as quickly as possible.

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Cleanliness

In keeping with our commitment to cleanliness, safety and hygiene, our equipment is cleaned and sanitized and disinfected or sterilized after every service and treatment.

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Loss or damage of personal items

Please keep your personal belongings with you at all times and leave any valuables at home.

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Salon etiquette

At Glow Beauty By Saskia we believe that our clients have the right to be heard, understood and respected.

We also believe that we have the right to work in a safe environment, free from any abuse or harm caused by others. We expect all clients to treat us with courtesy and respect at all times. Aggressive or abusive behavior includes any language (verbal or written), threats, derogatory remarks or rudeness which may cause us to feel afraid, threatened or abused.  We also consider inflammatory statements, remarks of a discriminatory nature and unsubstantiated allegations to be abusive behaviour.

Where a client is aggressive or abusive we reserve the right to refuse to continue with the service and/or refuse to provide treatment to the client in the future.

We reserve the right to report any aggressive or abusive behaviour to the police if deemed necessary.

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Complaints procedure

At Glow Beauty By Saskia we aim to ensure that every client is delighted with the services.

However, we recognise that on occasions things can go wrong. If this does happen we will try to put things right at the earliest opportunity.

This procedure advises how to bring matters to our attention if you are not happy with the service you have received.

We will ensure that all complaints are documented, followed up and where appropriate, action is taken to prevent future occurrences.

The quickest and most effective way of resolving any problem is to bring it to our attention immediately by raising your concern. We will listen carefully to your concerns and do what we can to correct any problems.

Complaints need to be documented in writing via email to glowbeautybysaskia@gmail.com. Please provide as much detail as possible, including details of your treatment, date and time of your appointment and your exact concerns.

Your complaint will be assessed as soon as possible. We aim to get back to you within 2 salon working days of receiving your complaint in writing.

 

Children

We welcome well behaved children in the salon however they must remain your responsibility at all times.  If your treatment makes this difficult we respectfully request that you make alternative arrangements for childcare.

Children must not cause any disturbance. They must also not touch any stock within the salon. We regret that if disturbances do occur, we reserve the right to ask you to leave the salon and rebook when you can attend at a more convenient time.

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Client questionnaire & health conditions

All new clients will be requested to complete a Client Record Card before we can perform any treatments on you. We are unable to complete any treatments until this form has been completed.

Please advise us of any medications, health conditions, allergies or injuries which could affect your treatment when completing this form. It is your responsibility to let us know of any changes in your circumstances before your treatment goes ahead.

We reserve the right to ask you questions relevant to each treatment at each visit and additionally may ask you to complete a Client Record Card every 6 months so that we can update our records.

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Age restrictions

There are a number of treatments that have a minimum age requirement. Please contact the salon for age related information for specific treatments.

We are only able to provide treatments to those under 16 with written consent of the child’s parent/guardian, who must also be present during the treatment.

We reserve the right to refuse performing treatments on any guest who is under the age of consent.

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Special circumstances​

Pregnant woman can receive certain treatments throughout pregnancy. However, there are some treatments that cannot be offered to those who are pregnant or breastfeeding. Please contact us for details on specific treatments.

There a number of treatments which cannot be performed due to allergies, health conditions or medications.  Please contact the salon for details on specific treatments.

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Therapist illness

Unfortunately, there may be times when we have to cancel your appointment due to illness or another emergency. If we are unable to reschedule your appointment at another time, we will need to cancel your appointment and rebook you for the next available appointment. We will notify you as soon as possible if we need to cancel your appointment.

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Pricing

While we do all we can to keep our website and price lists updated, treatments and prices are subject to change without warning. All prices are inclusive of VAT at 21%.